State Farm® Insurance Agent Michael Cook

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Emily Case

June 26, 2023

1 out of 5

"Asked too many questions and wanted drivers liences from all family members and every little ticket/ vehicle incident and everything that happened. Then, I said there would be an upcharge for any of that if it was in the past! Workers seemed to be in their own little world. Also had a dog inside that kept barking constantly. Left without even getting a quote becuase we didn't have enough information. Don't recommend."

Tina Livergood

February 19, 2023

5 out of 5

"If you need an insurance company they are going to help you get good insurance for your vehicle"

bradley schuld

October 1, 2022

1 out of 5

"Skip this agency. met michael cook . nice guy. probably not his fault. but switched my insurance to him for a auto policy he never mentioned that I agreed to enroll into there Drive safe program!! Nor did I .till I received the beacon from state farm . I'm 62 years old with clean driving record . Then I get threatening EMAILS FROM STATE FARM WHY I DID NOT INSTALL IT 3 IN TOTAL SO AFTER A SHORT RELATIONSHIP WITH HIS AGENCY I CANCELLED THE POLICY OVER IT . SO BE AWARE WHEN YOU CHOOSE STATE FARM ."

Quentin Swedenhjelm

April 13, 2022

1 out of 5

"Called my phone repeatedly trying to sell me insurance even after asking them to stop. Said that I asked for a quote. I absolutely did not. Told them I did not. Asked them to please stop calling. Yet they still call."

Jody Potter

January 3, 2022

5 out of 5

"Very pleasant and easy to work with."

robert herrmann

November 5, 2021

5 out of 5

"Most honest helpful and knowledgeable insurance agent around"

Andrew Jackson

September 5, 2021

5 out of 5

"Best service ever"

Peggy Cunningham

August 29, 2021

5 out of 5

"Best all around insurance agent I have ever had! Great service, friendly, professional and very helpful with both home and auto policies. The whole staff is great! Love that he even called to wish me a happy birthday- you won’t get that personal touch anywhere else."

Brian Chapman

June 18, 2021

5 out of 5

"Outstanding service and product knowledge!"

Billy Shaw

April 10, 2021

5 out of 5

"Great staff great service where I go for all my insurance"

Billy Shaw

April 1, 2021

5 out of 5

"Great rates great staff I will be going here for all my insurance needs"

denise greer

March 5, 2021

3 out of 5

"Been going through state farm since I first started driving."

Tammy D

February 28, 2021

5 out of 5

"Superb!"

Bkostun 5

February 22, 2021

5 out of 5

"Mike and his staff are wonderful!"

Kyle Thomas

February 18, 2021

1 out of 5

"Canceled my automotive policy 7 days early resulting in NYS fining me and put my well-being in jeopardy."

Kyle Thomas

October 31, 2020

5 out of 5

"Staff is very professional, knowledgeable and helpful when assisting you."

James Rumfelt

October 29, 2020

5 out of 5

"The staff is amazing."

B R

October 24, 2020

5 out of 5

"Just bought new car. Staff made it very easy to change my insurance over. Very helpful."

Megan Ford

September 21, 2020

5 out of 5

"I absolutely love working with State Farm! Every time I call Katie is sweet and professional and makes things super easy! Definitely reccomend!"

Robert Herrod

February 10, 2020

5 out of 5

"Very good"

Pamela Browning

September 6, 2019

5 out of 5

"State Farm thank you for making amends and showing me good customer service during my last visit. Everyone was so pleasant and I was very satisfied with everything."

ArmyVet G

July 10, 2019

5 out of 5

"I love this office. Everytime I have to call them, everything is done, on time and in a professional manner. Katie was very helpful today, answered all my questions. The Price is Right also."

Pamela Browning

June 20, 2019

1 out of 5

"After months of paying by check over the phone now they can only accept cash in the office. Could not give me a reason why. Always a hassle dealing with them. When I first went to them they were very helpful even opening the office after hours to set me up. Since then it's been a headache. Not sure why I cannot get a clear answer about things when I ask a question...seems it's always that way. Like a good neighbor State Farm is there? I've had insurance before through Marcella Smith State Farm in Olean for many years. They have much better customer service and act like they really do care, as well as always answering any question that was asked. Perhaps it's a challenge but make me feel like I'm a valued customer and not like dirt. Please."

Larry “Lord Larry” Cadle

August 27, 2018

5 out of 5

"Just like family. Couldn't get any better."

Douglas Bellows

August 11, 2018

5 out of 5

"Great"

What our customers say about us...

Emily Case

June 26, 2023

1 out of 5

"Asked too many questions and wanted drivers liences from all family members and every little ticket/ vehicle incident and everything that happened. Then, I said there would be an upcharge for any of that if it was in the past! Workers seemed to be in their own little world. Also had a dog inside that kept barking constantly. Left without even getting a quote becuase we didn't have enough information. Don't recommend."

Tina Livergood

February 19, 2023

5 out of 5

"If you need an insurance company they are going to help you get good insurance for your vehicle"

bradley schuld

October 1, 2022

1 out of 5

"Skip this agency. met michael cook . nice guy. probably not his fault. but switched my insurance to him for a auto policy he never mentioned that I agreed to enroll into there Drive safe program!! Nor did I .till I received the beacon from state farm . I'm 62 years old with clean driving record . Then I get threatening EMAILS FROM STATE FARM WHY I DID NOT INSTALL IT 3 IN TOTAL SO AFTER A SHORT RELATIONSHIP WITH HIS AGENCY I CANCELLED THE POLICY OVER IT . SO BE AWARE WHEN YOU CHOOSE STATE FARM ."

Quentin Swedenhjelm

April 13, 2022

1 out of 5

"Called my phone repeatedly trying to sell me insurance even after asking them to stop. Said that I asked for a quote. I absolutely did not. Told them I did not. Asked them to please stop calling. Yet they still call."

Jody Potter

January 3, 2022

5 out of 5

"Very pleasant and easy to work with."

robert herrmann

November 5, 2021

5 out of 5

"Most honest helpful and knowledgeable insurance agent around"

Andrew Jackson

September 5, 2021

5 out of 5

"Best service ever"

Peggy Cunningham

August 29, 2021

5 out of 5

"Best all around insurance agent I have ever had! Great service, friendly, professional and very helpful with both home and auto policies. The whole staff is great! Love that he even called to wish me a happy birthday- you won’t get that personal touch anywhere else."

Brian Chapman

June 18, 2021

5 out of 5

"Outstanding service and product knowledge!"

Billy Shaw

April 10, 2021

5 out of 5

"Great staff great service where I go for all my insurance"

Billy Shaw

April 1, 2021

5 out of 5

"Great rates great staff I will be going here for all my insurance needs"

denise greer

March 5, 2021

3 out of 5

"Been going through state farm since I first started driving."

Tammy D

February 28, 2021

5 out of 5

"Superb!"

Bkostun 5

February 22, 2021

5 out of 5

"Mike and his staff are wonderful!"

Kyle Thomas

February 18, 2021

1 out of 5

"Canceled my automotive policy 7 days early resulting in NYS fining me and put my well-being in jeopardy."

Kyle Thomas

October 31, 2020

5 out of 5

"Staff is very professional, knowledgeable and helpful when assisting you."

James Rumfelt

October 29, 2020

5 out of 5

"The staff is amazing."

B R

October 24, 2020

5 out of 5

"Just bought new car. Staff made it very easy to change my insurance over. Very helpful."

Megan Ford

September 21, 2020

5 out of 5

"I absolutely love working with State Farm! Every time I call Katie is sweet and professional and makes things super easy! Definitely reccomend!"

Robert Herrod

February 10, 2020

5 out of 5

"Very good"

Pamela Browning

September 6, 2019

5 out of 5

"State Farm thank you for making amends and showing me good customer service during my last visit. Everyone was so pleasant and I was very satisfied with everything."

ArmyVet G

July 10, 2019

5 out of 5

"I love this office. Everytime I have to call them, everything is done, on time and in a professional manner. Katie was very helpful today, answered all my questions. The Price is Right also."

Pamela Browning

June 20, 2019

1 out of 5

"After months of paying by check over the phone now they can only accept cash in the office. Could not give me a reason why. Always a hassle dealing with them. When I first went to them they were very helpful even opening the office after hours to set me up. Since then it's been a headache. Not sure why I cannot get a clear answer about things when I ask a question...seems it's always that way. Like a good neighbor State Farm is there? I've had insurance before through Marcella Smith State Farm in Olean for many years. They have much better customer service and act like they really do care, as well as always answering any question that was asked. Perhaps it's a challenge but make me feel like I'm a valued customer and not like dirt. Please."

Larry “Lord Larry” Cadle

August 27, 2018

5 out of 5

"Just like family. Couldn't get any better."

Douglas Bellows

August 11, 2018

5 out of 5

"Great"